Reference

How 77jaha Handles Your Personal Information

This Privacy Policy explains exactly what data 77jaha collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment dataSSL-encrypted storageYour right to access or delete dataBangladesh-region eligibility applies
77jaha How 77jaha Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold on your account, ask us to correct something, or raise a privacy concern, our support team handles these requests directly. You can reach us through live chat inside the 77jaha platform, by email, or through our help desk — whichever channel is most convenient for you. Response times vary; we aim to acknowledge data requests within a reasonable period.

Live Chat Start a chat session from inside your 77jaha account dashboard. State that your query is a data or privacy request so we route it to the right team immediately.
Email Support Send your data request or privacy concern to our support email address. Include your registered contact number so we can verify your identity before acting.
Help Desk Submit a formal request through our help desk ticket system. We track each ticket so your request is not lost and you receive a reference number for follow-up.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Protecting your account data is an operational responsibility, not just a policy statement. Every section below reflects what we actually do when your information enters our systems — from the moment you verify your bKash wallet at deposit to the moment you close a support ticket.

Encrypted Data Storage

All account and payment data — including bKash, Nagad and Rocket transaction references — is stored using SSL encryption. Your credentials are never held in plain text on our servers.

Cookie and Session Handling

We use session cookies to keep you logged in securely during your visit. Persistent cookies help us remember your language and region preferences without storing sensitive account details.

Retention and Deletion

We retain your account data only as long as needed for operational and legal purposes. When you request deletion, we remove personal identifiers that are not required by applicable record-keeping obligations.

Requesting Your Data

You can ask us to provide a summary of the data linked to your account at any time. Submit the request through live chat or email with your registered contact number for identity verification.

Common Questions About Your Privacy on 77jaha

These are the questions we actually receive about data, account privacy and wallet information. Each answer reflects how we operate — not a generic legal summary.

We store the wallet number you use for deposits and withdrawals so we can match payments to your account. We do not store your mobile banking PIN or authentication password at any stage.

Yes. Contact us through live chat or email with your registered number. We verify your identity first, then provide a summary of the personal data linked to your account within a reasonable timeframe.

Submit a deletion request via live chat or our help desk email. We remove personal identifiers that are not subject to mandatory retention obligations under applicable law in your region.

Only authorised staff handling your account or support ticket can access your data. Third-party payment processors like the services behind bKash and Rocket transactions receive only what is needed to process your payment.

We do not sell personal data. Data shared with third parties is limited to what is operationally necessary — for example, verifying a Nagad deposit — and those parties are bound by data-handling agreements.

This policy applies to accounts accessed through 77jaha. Your rights and our obligations depend on your local law and the eligible regions from which access is permitted. Check your local regulations before opening an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.